Privacy Policy

Introduction

1. Information We Collect

   1. Personal Information

      When you register or use the Platform, we may collect the following personal information:
      • Contact Information: Name, email address, phone number, and postal address.
      • Profile Information: Age Group, Gender, Occupation, and Family details.
      • Location Data: Current city or geographical location to provide location-based services.
      • Association Membership: Details of associations, welfare groups, or NGOs you join or interact with.
      • Payment Information: Financial details required for membership fee payments (Note: We do not store your full
      credit/debit card information; payments are processed through secure third-party gateways).
      • SoS Alerts: Information you provide when raising an SoS alert, which may include sensitive personal information.
      • User Content: Any content you upload, such as comments, messages, or profile pictures.

   2. Automatically Collected Information

      When you access or use the Platform, we may automatically collect:
      • Device Information: IP address, device type, operating system, and browser type.
      • Usage Data: Log files, access times, pages viewed, and links clicked.
      • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance user experiencev and analyze usage patterns.

2. How We Use Your Information

   We may use the collected information for various purposes, including:
   • Service Provision: To operate, maintain, and improve the Platform's functionality.
   • Account Management: To manage your user account, authenticate your identity, and provide customer support.
   • Association Connectivity: To connect you with relevant associations based on your profile and location.
   • SoS Assistance: To facilitate emergency assistance by sharing necessary information with associations and authorities.
   • Communication: To send you notifications, updates, and promotional materials.
   • Personalization: To personalize your experience and provide content relevant to your interests.
   • Payment Processing: To process membership fees and other transactions.
   • Analytics: To analyze usage patterns and improve our services.
   • Legal Compliance: To comply with legal obligations and protect our rights.

3. Disclosure of Your Information

   1. With Associations and NGOs
   • Purpose: To connect you with associations, welfare groups, and NGOs you choose to join.
   • SoS Alerts: Sharing your information with relevant associations and authorities to provide emergency assistance.
   2. With Service Providers
   • Third-Party Payment Processors: We use Razorpay to process payments securely. Your payment information is handled in accordance with Razorpay's Privacy Policy.
   • Technical Service Providers: Entities that assist us in providing and improving our services, such as hosting providers and analytics services.
   3. Legal Obligations
   • Compliance: We may disclose your information to comply with legal processes, court orders, or governmental requests.
   • Protection of Rights: To enforce our terms and policies, or protect our rights, privacy, safety, or property, and/or that of you or others.
   4. Business Transfers
   • Transactions: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

   We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:
   • Encryption: Data encryption in transit and at rest.
   • Access Controls: Restricted access to personal information to authorized personnel only.
   • Security Assessments: Regular security audits and vulnerability assessments.
   However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
   • User Account Information: Retained until your account is deleted.
   • SoS Data: Retained as necessary for emergency services and legal compliance.
   • Payment Information: Transaction records are retained for accounting and legal purposes.

6. Your Rights and Choices

   1. Access and Correction

      You have the right to access and update your personal information through your account settings.

   2. Account Deletion

      You may delete your account at any time. Upon deletion, we will remove your personal information, except where retention is required for legal obligations.

   3. Communication Preferences

      • Promotional Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in the emails.
      • Notifications: Manage your notification preferences in your account settings.

   4. Cookies

      You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Platform.

7. Third-Party Services

   The Platform may contain links to third-party websites or services, such as payment gateways. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your personal information.

8. Children's Privacy

   Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you believe we have collected such information, please contact us to remove it.

9. International Data Transfers

   Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure that appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy on the Platform. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the new policy.

11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: Lushai Technologies and Consulting Private Limited
    • Address: A - 128, CO H. Vanlalchhunga, Hlimen, Mizoram 796005
    • Email: info@lushaitech.com
    • Phone: +91 82598 81121

12. Consent

    By using the Platform, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

13. Governing Law

    This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Aizawl, Mizoram.